Your privacy matters to us. This Privacy Policy explains exactly what personal data neon69 collects, why we collect it, how we use and protect it, and what rights you hold as a player based in Indonesia. We are committed to transparency in every aspect of data handling.
Before reading the full policy, here are the six fundamental privacy principles that guide how neon69 handles your personal information every single day.
neon69 collects personal data on a strict minimum-necessary basis. We do not collect data simply because we can — every data point we request serves a defined operational, legal, or compliance purpose directly tied to the Services we provide.
All personal data held by neon69 is stored on encrypted, access-controlled servers. We apply industry-standard SSL/TLS encryption across all data in transit, and AES-256 encryption for sensitive data at rest. Regular security audits are conducted to maintain our infrastructure integrity.
neon69 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Data sharing with third parties only occurs where strictly necessary for service delivery, identity verification, fraud prevention, or legal compliance.
Registered players on neon69 have the right to access, correct, export, restrict, or request deletion of their personal data at any time. To exercise any of these rights, contact our support team directly. We will process your request within the timeframes set out in this policy.
This Privacy Policy sets out every category of data we collect and the explicit legal basis and purpose for processing each category. We do not use your data for any purpose not described in this document without first obtaining your explicit consent.
neon69 retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law and our regulatory obligations. Once the retention period expires, data is securely deleted or anonymized.
neon69 ("we", "us", "our", or "the Company") operates the online betting and casino entertainment platform accessible at neon69.cam (the "Platform"), which serves English-preference players across Indonesia. This Privacy Policy describes the types of personal information we collect from and about you when you use our Platform, the purposes for which we process that information, the legal bases upon which we rely, and the choices and rights available to you in relation to your data.
We are committed to processing personal data in accordance with applicable international data protection standards and with the respect for individual privacy that our players in Indonesia and across the region deserve. We encourage you to read this policy carefully and to contact us if you have any questions.
neon69 collects personal data across several categories, depending on how you interact with the Platform. The table below summarizes the key data categories and the context in which they are collected:
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, KTP (National ID) number, selfie photo | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address in Indonesia | Registration & account management |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposits, withdrawals & AML compliance |
| Technical Data | IP address, device type, operating system, browser type, session tokens | Automatic collection on Platform access |
| Usage Data | Pages visited, games played, bet history, login timestamps, session duration | Automatic collection during Platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel | Account settings & consent management |
neon69 collects personal data through the following primary channels:
neon69 processes your personal data on the following legal bases:
neon69 uses your personal data for the following specific purposes:
neon69 shares personal data with carefully selected third-party service providers that process data on our behalf and under our instruction. These include identity verification and KYC providers, payment processors, fraud detection and AML screening services, cloud hosting and data storage providers, customer support platform operators, and game studio partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe. All third-party processors are required to implement appropriate technical and organizational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to neon69.
neon69 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of neon69, our players, or the public. We will endeavor to notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of neon69's assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify registered players of any such transfer via email or a prominent notice on the Platform, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.
neon69 does not sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing network. We do not share your financial details with any party beyond those directly involved in processing your specific payment transactions.
neon69 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Enable core Platform functions such as login sessions, security tokens, and load balancing. The Platform cannot function without these. | No |
| Functional | Remember your preferences such as language, display settings, and last visited game category to provide a personalized experience. | Yes |
| Analytics | Collect anonymized data about how players navigate the Platform, which pages are most visited, and where errors occur — used to improve user experience. | Yes |
| Marketing | Track your interactions with promotional content and help us deliver relevant offers. Only active with your explicit consent. | Yes (consent required) |
You may manage your cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
neon69 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
neon69 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be linked to any identifiable individual.
As a registered player on neon69, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@neon69.cam. We will respond to all verified requests within thirty (30) days.
You have the right to request a copy of all personal data we hold about you, along with information about how and why it is being processed.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances, you may request the deletion of your personal data. This right may be limited where we are required to retain data by law or for legitimate business purposes.
You may request that we limit the way we use your personal data in specific circumstances, such as while a dispute about its accuracy is being resolved.
Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format for transfer to another service.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
The neon69 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal information to neon69, please contact us immediately at support@neon69.cam. We will take prompt action to investigate the matter and, where confirmed, to delete any data relating to the minor and close the associated account.
neon69 operates as an international platform and may process and store your personal data on servers located outside of Indonesia. Where personal data is transferred to a jurisdiction that does not provide the same level of data protection as Indonesia, neon69 will implement appropriate safeguards to ensure that your data remains protected to an equivalent standard. These safeguards may include contractual clauses between neon69 and its data processors that impose data protection obligations consistent with recognized international standards.
By using the neon69 Platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your personal data to our servers and those of our approved data processors, which may be located outside Indonesia, subject to the protections described in this section.
neon69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we provide. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way neon69 processes your personal data, please contact our Data Support team through the following channels:
Our support team is available around the clock to address any data privacy concerns. You can also review our full Terms & Conditions or visit the FAQ for quick answers.
21+ only. neon69 promotes responsible gaming. Gambling is for entertainment purposes only.